Thursday, August 2, 2012

Kudos to Nikon

As I reported during my vacation, my Nikon AW100 which was performing really well for me, took on water and died during the third day in the water.  Up to this point it was doing great, I really like the GPS functionality, the scene modes are varied and well done and the easy auto mode is great for just grabbing some snapshots.

Underwater in St. Thomas
The colors are true and the fill flash does nicely for the shadows.  I was having a great time until the camera simply began to fog behind the lcd screen.

I did my best to dry it out by pulling the battery, putting it in a zip lock bag with dessicant packs and putting it in the sun.  It would start up just fine but nothing showed on the screen and the shutter would not fire.

Really disappointed I brought it home and sent it to Nikon for service.  I explained what happened and hoped that it would not be too much to be repaired.  I was expecting to pay for a repair since I have no way of knowing how or why water got in.  I received an email promptly from Nikon listing that there was water damage and that the product would be replaced.  Just as I was beginning to wonder during the third week what the status was, a package shows up on my front step.

Kudos to Nikon, I am impressed.  Inside the box was a "new" Nikon AW100.  It has a different serial number than my return and it started up just like brand new one.  I am pleased and glad that I have this camera back.  Not sure how long it will be before it goes back in the water, and when it does, I will be more careful with it.  I will enjoy shooting with it as a quick point and shoot camera to accompany my new D800e.

Thanks Nikon!

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